Titlebook: Outsourcing and Offshoring Business Services; Leslie P. Willcocks,Mary C. Lacity,Chris Sauer Book 2017 The Editor(s) (if applicable) and T

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Introduction,ons, cloud computing resources, and automation tools, a practice known as information technology outsourcing (ITO). Meanwhile especially since 1999 and several landmark human resource outsourcing deals, business process outsourcing (BPO), has also increasingly spread across fundamental back office f

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Moments of Governance in IS Outsourcing: Conceptualizing Effects of Contracts on Value Capture and C post-contractual relationship management (psychological contract). While this research has been prescriptive of contract terms that lead to successful outsourcing, there is need for clarity on what specific governance options are available at each moment of governance and how governance choices at

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Norm Development in Outsourcing Relationshipsess activity. This outsourcing venture led to the formation of a consortium. However, this attempt was found to have failed. It is suggested here that central to the failure of the consortium as an outsourcing arrangement was the issue of ‘norms’.

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