Titlebook: Outsourcing Global Services; Knowledge, Innovatio Ilan Oshri,Julia Kotlarsky,Leslie P. Willcocks Book 2008 Palgrave Macmillan, a division o

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Certainty

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Exploring relationships in information systems outsourcing: a typology of IS outsourcing relationshy 2004). Besides forms of short-term selective outsourcing, strategic partnerships and alliances, often referred to as transformational outsourcing (Linder 2004), have become an emerging trend. In this context, risk-sharing models and collaborative service development of innovative IT services have

心神不寧

IT outsourcing from a client perspective: exploring client developments and their impact on supplieirical research by Lacity and Willcocks (2000a) has shown that a number of client organizations encountered severe problems. These problems can be observed in six areas: strategy, cost, management, operations, contracts, and technology. In four of these areas, strategy, management, operations, and t

遭受

Operational capabilities development in mediated offshore software services models, and Ross 2003; Feeny et al. 2005; Borman 2006). In the context of offshoring, research is largely limited to India-based providers and the business models they use with their U.S. customers (e.g., Rajkumar and Mani 2001; Kaiser and Hawk 2004; Vashistha and Vashistha 2006; Oshri et al. 2007).

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機密

Risk, anxiety, and the production of comfort/trust in the context of globalized modes of working: tey analytical device, we use this interchangeably with “comfort.” This is an effort to emphasize the notion of trust as an “emotional commitment,” which clearly distinguishes Giddens’ analysis from the manner in which the concept has been generally used in the mainstream management literature.

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