Titlebook: Managing Information Technology; Francisco Castillo Book 20161st edition The Editor(s) (if applicable) and The Author(s), under exclusive

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書目名稱Managing Information Technology網(wǎng)絡(luò)公開度




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IT Areas and Functions,ts, in terms of the way they operate and the methodologies they use. We look at the roles that typical IT personnel (according to position) would play for both projects and operations, and make a clear distinction on when they should have a role, and when they should not. Next we touch on how strate

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Managing Operations,to support the business. This chapter first centers on the discussion of Information Technology Service Management (ITSM) which defines the standards, roles and responsibilities of the different IT Operation and Maintenance (O&M) personnel including the Service Desk, Technical Management team, Appli

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optic-nerve

Cut-Over into Operations,lot of disruption to the business. It is a difficult phase because it is when normally two distinct and disjoint teams have to work together in transferring an asset from one to the other (project into operations). The first and foremost premise for a smooth cut-over is to involve operations in aspe

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Project Governance,s related to both IT governance and company governance, and defines the control and authority given to the members of each project, and defines the manner and processes in which they are to conform to, usually as defined by the portfolio manager. Both IT operations and project governance are guided

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Agile-Scrum Project Management,apter, we do not attempt to explain how to use agile-scrum in detail, but rather differentiate it from the traditional Waterfall project management methodology so as to understand when each is applicable. After looking at the differences between the two project management methodologies, we discuss b

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