Titlebook: Knowledge Management; Best Practices in Eu Kai Mertins (Director for Corporate Management, He Book 20011st edition Springer-Verlag Berlin H

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Springer-Verlag Berlin Heidelberg 2001

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Knowledge Management ToolsToday, the support of daily work with software tools is normal. The use of software is expected just as much for simple work, such as writing a letter, as for the introduction of new methods for the organization of work. Even knowledge management is assumed to be able to offer more than a theoretical approach: it must also be practicable.

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Benchmarking Survey ResultsKnowledge management is an emerging field for research and business. Therefore we decided to base our research on a comprehensive survey of the German TOP 1000 and European TOP 200 companies, because large companies could usually affort the investments and effort required to develop and introduce new management methods.

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Sharing Process Knowledge in Production Environments — Roche Diagnostics — Laboratory SystemsThe division Roche Diagnostics was created in 1998 after F. Hoffmann-La Roche Ltd. took over the Boehringer Mannheim group. Roche Diagnostics GmbH is divided into four business units: Molecular Biochemicals, Molecular Systems, Laboratory Systems and Patient Care.