Titlebook: How to Make Things Happen; A blueprint for appl Beatriz Mu?oz-Seca Book 2017 The Editor(s) (if applicable) and The Author(s) 2017 service s

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Epilogue, each company has its own intrinsic beauty and a manager’s great contribution is to find those elements that, properly dressed, may bring about proposals for competitive differential. Always, always, always be different in some way for somebody.

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https://doi.org/10.1007/978-3-319-54786-2service strategy; operations; knowledge inventory; artificial intelligence; management; delivery system

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,The Main Thing Is Not Knowing What You Do Know, but Knowing What You DON’T,Let us talk about knowledge. Although its use was introduced in Chapter 2 as a differential element in our thesis, it needs a whole chapter to make operational the approach under consideration here. Knowledge is at the center of the Operations Strategy section in the SPDM model.

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Making Ideas Happen,We shall continue to tackle the design of operational structure. In the previous chapter we focused on service design. Now it is time to operationally structure how to implement it.