Titlebook: Exploring Service Science; 10th International C Henriqueta Nóvoa,Monica Dr?goicea,Niklas Kühl Conference proceedings 2020 The Editor(s) (if

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書目名稱Exploring Service Science影響因子(影響力)




書目名稱Exploring Service Science影響因子(影響力)學(xué)科排名




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書目名稱Exploring Service Science被引頻次




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書目名稱Exploring Service Science讀者反饋學(xué)科排名

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Exploring Service Science978-3-030-38724-2Series ISSN 1865-1348 Series E-ISSN 1865-1356

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Lecture Notes in Business Information Processinghttp://image.papertrans.cn/f/image/320380.jpg

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https://doi.org/10.1007/978-3-642-60691-5eness of organizations. To better understand how the literature in the customer experience field has evolved, this study presents a bibliometric study of 613 articles published in peer-reviewed journals from 1991 to 2018 using citation and reference co-citation analyses. The results show that servic

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Madhu B. Anand-Srivastava Ph.D.lies experiences, taking into account that this endeavor, in most cases, require the participation of all departments and systems of a firm. In that context, the first issue is how to find the insights that are the basis for design. In a service economy where co-creation is a trend, it is mandatory

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K. Tawada,M. Toyoda,Y. Imafuku,A. Yamadathe analysis of service productivity must be also linked to service quality. Hence, the aim of this work is to outlines a new efficiency assessment based on these two productivity components (technical efficiency and service quality). More specifically, we adapt efficiency measurement techniques to

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Sarwat Salim MD,M. Bruce Shields MDvalue proposition rests on the promise that fast chargers re-empower drivers to fulfil their mobility needs within acceptable servicing times. This is in particular important when levels for tolerance are low like on long-distance journeys. That value proposition might set inflated customer expectat

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Mechanismus — Vitalismus — Mnemismusests the hypothesis that the service load of incoming calls is correlated with the number of abandoned calls. The analysis main conclusions are: (1) Regular workdays share similar hourly call profile, and same rush hours. (2) Weekend hourly profile is substantially different than the workdays’ profi

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