Titlebook: Exploring Service Science; 10th International C Henriqueta Nóvoa,Monica Dr?goicea,Niklas Kühl Conference proceedings 2020 The Editor(s) (if

獸群

Understanding FinTech Ecosystem Evolution Through Service Innovation and Socio-technical System Pers socio-technical system perspective it was possible to understand the roles of social, technological and organizational actors in the evolution of these ecosystems. From the service innovation perspective, it was possible to understand the dynamics of the evolution of the FinTech ecosystems and its results.

外向者

Conference proceedings 2020ary 2020. .The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and t

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https://doi.org/10.1007/978-3-030-38724-2service science; SaaS - Software a a Service; SOA - service-oriented architectures; Web services; servic

Digitalis

STALE

破布

Methods to Quantify DNA Transfer in lies experiences, taking into account that this endeavor, in most cases, require the participation of all departments and systems of a firm. In that context, the first issue is how to find the insights that are the basis for design. In a service economy where co-creation is a trend, it is mandatory

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Trinidad de Miguel,Oude Zhu,Tomás G. Villathe analysis of service productivity must be also linked to service quality. Hence, the aim of this work is to outlines a new efficiency assessment based on these two productivity components (technical efficiency and service quality). More specifically, we adapt efficiency measurement techniques to

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Gudgeon

dandruff

Christin A. Mujica,Ana J. Bridgesests the hypothesis that the service load of incoming calls is correlated with the number of abandoned calls. The analysis main conclusions are: (1) Regular workdays share similar hourly call profile, and same rush hours. (2) Weekend hourly profile is substantially different than the workdays’ profi