Titlebook: Driving Service Productivity; Value-Creation Throu John Bessant,Claudia Lehmann,Kathrin M. Moeslein Book 2014 Springer International Publis

貴族

Service Productivity and Innovation(‘doing what we do but better’) to radical change (‘doing something completely new’)..Innovation is about the successful implementation of new ideas and to capture the benefits. This chapter helps to understand how the process happens in services. In particular the authors focus on innovation . and

encyclopedia

跑過

調(diào)味品

Service-Dominant Logic and Service Science as Lenses for Service Productivity chapter sheds light on service productivity from service-dominant (S-D) logic, service system and service innovation points of view and argues the need for a science of service. Particularly, this chapter help managers to understand what value means to customers and consumers (not just producers an

Range-Of-Motion

Service Productivity at Airports industry is very heterogeneous and diverse. In order to increase productivity and to stay competitive, airports need to be able to measure and to compare their performance with others as well as define and understand the best industry practices (Oum and Yu, 2004). The special characteristics of air

加強(qiáng)防衛(wèi)

不容置疑

Incorruptible

Service Productivity in the Hotel Businesside an effective delivery of a personalised guest experience while running a highly productive, ‘back’ and ‘front’ office. Since 2008, three further CitizenM hotels have been opened and a further 11 are in the planned pipeline. The case uses data from interviews with staff at the hotel and the Group

旁觀者

craving

Service Productivity and Innovationce productivity (‘doing what we do but better’) and also open up radical new ways of meeting societal needs..The chapter summarizes the key learnings from the different perspectives and ends with a forecast how service productivity and service innovation might evolve in the future. In that way this