Titlebook: Driving Service Productivity; Value-Creation Throu John Bessant,Claudia Lehmann,Kathrin M. Moeslein Book 2014 Springer International Publis

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書目名稱Driving Service Productivity影響因子(影響力)




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書目名稱Driving Service Productivity網(wǎng)絡(luò)公開度




書目名稱Driving Service Productivity網(wǎng)絡(luò)公開度學(xué)科排名




書目名稱Driving Service Productivity被引頻次




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書目名稱Driving Service Productivity年度引用學(xué)科排名




書目名稱Driving Service Productivity讀者反饋




書目名稱Driving Service Productivity讀者反饋學(xué)科排名

ERUPT

https://doi.org/10.1007/978-3-540-30491-3 discussion of service productivity by looking at how services have changed over the past 25 years and particularly how that process has been affected by the increasing use of information technologies—IT. It draws on a major programme of research originally commissioned by the UK government through

TATE

Michael Horrocks MD,James Metcalfe MDn service productivity management. Its results can be used to extrapolate trends for other industrialized and service intensive countries. Perhaps of concern is the finding that on the one hand 99 % of all participants of the study expect a constant or growing relevance of service productivity but o

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蠟燭

DOLT

Vascular Interventional Radiologyargue for improvements to productivity measurement techniques and tools (Francis et al. 2002; International Air Transport Association, 2004; Jahns et al., 2007). In this chapter . examine the state of the art in determining airport productivity by academics on the one hand and on the other hand they

DOLT

革新

CREST

https://doi.org/10.1007/978-3-540-34299-1osts and competitiveness. As he shows, responsibility for the improvement of service productivity usually falls on service operations management. In this chapter, some of the main barriers that underline why service productivity improvement is so difficult to achieve are analysed and strategies that

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