Titlebook: Designing and Managing Industrial Product-Service Systems; Petri Helo,Angappa Gunasekaran,Anna Rymaszewska Book 2017 The Editor(s) (if app

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https://doi.org/10.1007/978-3-322-84132-2 products are smart and collect data from usage. This data can be transferred into centralized servers and big data type analytics can be performed. Additionally, service-dominant logic can serve as a basis for input-output analysis for measuring technology spillovers in service sectors (Hsieh and Y

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https://doi.org/10.1007/978-3-322-84132-2xternal and internal factors such as suppliers, employees, customer service management, customer relationship management, and customer feedback. Therefore, it is important to acknowledge that in the case of industrial services, it is not just a product that is being sold. It is also a reputation tha

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https://doi.org/10.1007/978-3-319-40430-1Supply Chain Management; Industrial Services; Servitization; Service Supply Chain; Service Delivery; Valu

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https://doi.org/10.1007/978-3-322-84132-2The service supply chain has become an integral and essential part of supply chain design. The service element of business is becoming increasingly important for companies operating in manufacturing. This trend has led companies to strive toward a greater focus on service aspect of the product offering (Fang et al. 2008).

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