Titlebook: Designing and Managing Industrial Product-Service Systems; Petri Helo,Angappa Gunasekaran,Anna Rymaszewska Book 2017 The Editor(s) (if app

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https://doi.org/10.1007/978-3-322-84132-2Value chains define the position of each actor of the supply chain based on how much value added each partner of the supply chain is delivering.

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Introduction,The service supply chain has become an integral and essential part of supply chain design. The service element of business is becoming increasingly important for companies operating in manufacturing. This trend has led companies to strive toward a greater focus on service aspect of the product offering (Fang et al. 2008).

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Strategic Improvements Through Industrial Services,Managing supply chains greatly depends on understanding the classification of industrial services, the customer expectation of the industrial services and how this expectation of the customer affects the quality of the services and demands for improvement, and also the flexibility that is demanded in the service relationship.

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Service Delivery,Service delivery is the operational part of the service and based on the supply chain consisting of processes and actors. Service delivery is designed around service provider, customer, suppliers, and the technology employed.

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