Titlebook: Cross-Cultural Design: Applications in Mobile Interaction, Education, Health, Tarnsport and Cultural; 7th International Co P.L. Patrick Rau

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ommunities and travelers in order to preserve and share local cultures. As wearable devices emerge and become a mainstream technology, a massive amount of potentials rises to empower micro-cultural habitats to present genuine characteristics of cities and neighborhoods to visitors through introducin

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P.L. Patrick RauIncludes supplementary material:

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Lecture Notes in Computer Sciencehttp://image.papertrans.cn/d/image/240295.jpg

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From Customer Satisfaction to Customer Experience: Online Customer Satisfaction Practice in Internatisfaction metrics. Net promoter score, continuous purchase intention, product satisfaction, and the pros and cons of each of the metrics are discussed. The paper advocates understanding customer from a more comprehensive view than mere satisfaction. A new customer experience model is introduced.

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0302-9743 on Cross-Cultural Design, CCD 2015, held as part of the 17th International Conference on Human-Computer Interaction, HCII 2015, in Los Angeles, CA, USA in August 2015, jointly with 15 other thematically similar conferences. The total of 1462 papers and 246 posters presented at the HCII 2015 conferen

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d to users alone, but also involves critical participation from users’ social circles. From these findings, we discuss design implications that can impact pre-driving and while-driving modes and can thereby inform future research in smart-cars for urban India.

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