Titlebook: Call Centres and Human Resource Management; A Cross-National Per Stephen Deery (Professor of Human Resource and Pub Book 2004 Palgrave Macm

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Book 2004The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.

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he field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.978-0-230-28880-5

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Masterclass in Neuroendocrinology approach to customer service’ (Batt, 1999; Cameron, 2000). Volume is managed through task routinization, scripting, and a sophisticated information and communication technology (ICT) architecture configured to distribute, manage and monitor calls. Service quality is managed through a mixture of beh

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Rodent Taxonomic and Biological Data,nd socialization of labour tend to be neglected. In our case companies there is considerable evidence for the primacy accorded to the identification and shaping of social competencies as integral to interactive service work.