Titlebook: Breaking the Rules; Bureaucracy and Refo Jon Pynoos Book 1986 Plenum Press, New York 1986 Nation.Policy.Public Management.Social welfare.We

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Bureaucracy and Public Housing,n people live in its units; and most large cities maintain long waiting lists with names of those applicants anxious for apartments.. Understandably, with the demand for the public housing so great and the supply so limited, the process by which vacancies are allocated is a vital issue.

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Discretion, Staff Norms, and Outcomes, had considerable freedom to choose among possible courses of action in aiding individual applicants. This chapter describes the discretion available to staff members, develops a bureaucrat typology to predict how various staff members are likely to use discretion, and examines the outcomes of discr

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Project-Level Discretion, required to accept all applicants sent to them by the Tenant Selection Department. However, unlike central office staff, managers were in a position that called for sustained interaction with the same tenants, and therefore they resisted central office policies that negated their power personally t

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Federal Intervention,on of equity. Previous chapters have demonstrated that such factors as work conditions, client rejection, bureaucratic norms, third-party influence, and lower-level resistance undermined the implementation of the rules. As is evident in the following discussion of the feedback and control mechanisms

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