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Titlebook: Spanish and English in U.S. Service Encounters; Laura Callahan Book 2009 Palgrave Macmillan, a division of Nature America Inc. 2009 capita

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書(shū)目名稱(chēng)Spanish and English in U.S. Service Encounters
編輯Laura Callahan
視頻videohttp://file.papertrans.cn/874/873338/873338.mp4
圖書(shū)封面Titlebook: Spanish and English in U.S. Service Encounters; Laura Callahan Book 2009 Palgrave Macmillan, a division of Nature America Inc. 2009 capita
描述Service encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups can foster the formation of stereotypes. This is therefore an area of particular relevance for investigation. Using service encounters as a vehicle, Callahan examines Spanish as social capital in the United States, focusing on who may use this language and under what circumstances. This book contributes to an examination of Spanish in the United States as a language of selected uses and selected users, along with the factors that can influence United States Latinos acceptance of its use by other Latinos and by non-Latinos.
出版日期Book 2009
關(guān)鍵詞capital; communication; counter; English; formation; knowledge; language; service; social capital; Spanish; st
版次1
doihttps://doi.org/10.1057/9780230619104
isbn_ebook978-0-230-61910-4
copyrightPalgrave Macmillan, a division of Nature America Inc. 2009
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Conclusions and Implications,The questions posed in the introduction to this volume were the following: (1) What factors dictate language choice in the workplace as opposed to outside of work? (2) What factors influence workers’ language choice for use with individual customers? (3) Why might workers use both Spanish and English with a customer?
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Reciprocal and Nonreciprocal Language Use,It is a way for minority language speakers to enhance group distinctiveness, and a way for both minority and majority language speakers to exclude outgroup members. It may be a form of accommodation to an interlocutor, or it may be a form of nonaccommodation. Regardless of the motives for any given
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,Observing Workers’ Language Use,ments in New York City. Candidates for public office are careful to include some Spanish in their campaigns, just as has been occurring in recent years in other parts of the United States (Callahan 2004b). More specifically related to service encounters, Spanish can be heard in conversations between
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