| 書目名稱 | Smart Services Summit | | 副標(biāo)題 | Smart Services Suppo | | 編輯 | Shaun West,Jürg Meierhofer,Utpal Mangla | | 視頻video | http://file.papertrans.cn/869/868976/868976.mp4 | | 概述 | Offers concrete guidance on how companies can create value through digitalization.Presents approaches to creating real value for various actors of the ecosystem.Combines the perspectives of industrial | | 叢書名稱 | Progress in IS | | 圖書封面 |  | | 描述 | This book provides state-of-the-art descriptions of smart service innovations in the industry, supported by novel scientific approaches. It?gathers findings and?insights presented at the fourth Smart Services Summit, held in Zurich,?Switzerland,?in October 2021, which?primarily?focused?on how smart services have enabled companies to?adapt?during and to?the COVID-19 pandemic..The book includes examples of remote and collaborative working?that actively involve customers in service processes, requiring a change in mindset for more traditional firms. Moreover, it?explores how services can be delivered faster and?more affordable?with the?aid of new technologies and in collaboration with the customers, leading to new value propositions and business models and thus an evolution of smart services. Given its scope, the book offers an essential guide for practitioners andadvanced students alike.. | | 出版日期 | Conference proceedings 2022 | | 關(guān)鍵詞 | Smart Services; Business Development; Digitalization; Service Industry; Smart Government; Artificial Inte | | 版次 | 1 | | doi | https://doi.org/10.1007/978-3-030-97042-0 | | isbn_softcover | 978-3-030-97044-4 | | isbn_ebook | 978-3-030-97042-0Series ISSN 2196-8705 Series E-ISSN 2196-8713 | | issn_series | 2196-8705 | | copyright | The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerl |
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