書目名稱 | Revolutionize Your Customer Experience | 編輯 | Colin Shaw | 視頻video | http://file.papertrans.cn/830/829911/829911.mp4 | 圖書封面 |  | 描述 | In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience. | 出版日期 | Book 2005 | 關鍵詞 | development; organization; organizations; research; strategy | 版次 | 1 | doi | https://doi.org/10.1057/9780230513457 | isbn_softcover | 978-1-349-51834-0 | isbn_ebook | 978-0-230-51345-7 | copyright | Palgrave Macmillan, a division of Macmillan Publishers Limited 2005 |
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