Titlebook: Retail Certificate Workbook; Graham Morris,Lesley Reveler Textbook 1992Latest edition Macmillan Publishers Limited 1992 environment.founda

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Payments Handling, even a fairly experienced driver can’t leap into any make of vehicle and drive it away immediately. Most people need a few moments to familiarise themselves with the layout of the controls, the gear positions and the overall size and dimensions of the car.

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Customer Contact Skills,When visitors come to your home for the first time, how do you make them feel welcome?.If you didn’t greet them at all, and left them standing in the room while you carried on with whatever you were doing, how do you think they would feel?

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Housekeeping,At the beginning of this book, we compared customers coming into your shop to visitors to your home. At home you would not want your visitors to think your kitchen was dirty or your house untidy, or to have an accident because of your carelessness. It is just as important that you maintain the same standards at work.

HARD

Health and Safety,Shops, of course, are open to the public. At times your shop may be very busy, and crowded with customers. This means that it could be a very dangerous place, especially if fire should break out.

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