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Titlebook: Quality Management for Services; Handbook for Success Manfred Bruhn Book 20231st edition The Editor(s) (if applicable) and The Author(s), u

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發(fā)表于 2025-3-21 16:08:57 | 只看該作者 |倒序?yàn)g覽 |閱讀模式
書(shū)目名稱Quality Management for Services
副標(biāo)題Handbook for Success
編輯Manfred Bruhn
視頻videohttp://file.papertrans.cn/781/780289/780289.mp4
概述Ensuring and increasing the quality of service.State of the art of quality management.Analysis, planning, management and control of quality management
圖書(shū)封面Titlebook: Quality Management for Services; Handbook for Success Manfred Bruhn Book 20231st edition The Editor(s) (if applicable) and The Author(s), u
描述.This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control and monitoring of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency..In the eleven editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other..In the 12th edition, all chapters have been updated. In particular, thenew version of the EFQM Model 2020 has been comprehensively presented..The contents.Basics of quality management for services.Analysis of service quality.Planning and control of quality management for services.Impleme
出版日期Book 20231st edition
關(guān)鍵詞Quality management services - Book; Service quality; Auditing; Services; Expectation Management; Cost-ben
版次1
doihttps://doi.org/10.1007/978-3-662-67032-3
isbn_softcover978-3-662-67034-7
isbn_ebook978-3-662-67032-3
copyrightThe Editor(s) (if applicable) and The Author(s), under exclusive license to Springer-Verlag GmbH, DE
The information of publication is updating

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沙發(fā)
發(fā)表于 2025-3-21 20:58:52 | 只看該作者
Manfred BruhnVoor de behandeling en adviezen zijn de NHG-standaarden als uitgangspunt genomen en in deze druk geactualiseerd, waardoor de hoofdstukken over cardiovasculair risicomanagement, chronische longziekten en diabete
板凳
發(fā)表于 2025-3-22 00:47:04 | 只看該作者
Book 20231st editioneach other..In the 12th edition, all chapters have been updated. In particular, thenew version of the EFQM Model 2020 has been comprehensively presented..The contents.Basics of quality management for services.Analysis of service quality.Planning and control of quality management for services.Impleme
地板
發(fā)表于 2025-3-22 08:28:13 | 只看該作者
5#
發(fā)表于 2025-3-22 08:59:46 | 只看該作者
otherapeutic agents with that of the immunosuppresant drug cyclosporin A which is an inhibitor of lymphocyte proliferation. Both PGE. and TXA. were selected due to their opposing effects on the immune response, wherein PGE. inhibits and TXA. increases immunoreactivity (Foegh et al. 1984).
6#
發(fā)表于 2025-3-22 14:09:40 | 只看該作者
Manfred Bruhnvor über hundert Jahren impressionistische Maler mit ihren Staffeleien zu Gast waren — fertigten sechs Bilder der Gartenanlage an, im Wissen, dass diese vor wenigen Jahren komplett rekonstruiert worden war. Was konventionelle, Bilder h?tten ergeben k?nnen, zeitigt ein hochgra
7#
發(fā)表于 2025-3-22 17:13:52 | 只看該作者
Manfred Bruhnvor über hundert Jahren impressionistische Maler mit ihren Staffeleien zu Gast waren — fertigten sechs Bilder der Gartenanlage an, im Wissen, dass diese vor wenigen Jahren komplett rekonstruiert worden war. Was konventionelle, Bilder h?tten ergeben k?nnen, zeitigt ein hochgra
8#
發(fā)表于 2025-3-22 21:59:25 | 只看該作者
9#
發(fā)表于 2025-3-23 02:17:17 | 只看該作者
Manfred Bruhneh?riger Werkzeuge kommentiert. Themen sind z.B. die Kommunikation zwischen Entwicklern und Anwendern, die Arbeit mit Software-Bibliotheken und die Programmentwicklung im Kleinen. Wir geben eine Antwort auf die Frage: Was leistet eine objektorientierte Programmiersprache wie Eiffel mit zugeh?rigen P
10#
發(fā)表于 2025-3-23 05:35:30 | 只看該作者
Manfred Bruhn. It will also appeal to those who already have some knowledge of object orientation, and wish to find out about the Eiffel language. After an introductory chapter on object orientation, several of the early chapters review basic concepts required by readers with little formal knowledge of computer programmin
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