Titlebook: Quality Improvement in Behavioral Health; William O‘Donohue,Alexandros Maragakis Book 2016 Springer International Publishing Switzerland 2

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Book 2016ness. Divided between foundational concepts, key QI tools and methods, and emerging applications, it offers guidelines for raising care standards while addressing ongoing issues of treatment validity, staffing and training, costs and funding, and integration with medical systems. Expert contributors

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Introduction: The Quality Agenda in Behavioral Health,tions accounting for the majority of this spending (Cummings, O’Donohue, & Cummings, 2011). While this historically low utilization of behavioral health services may be attributed to multiple factors (e.g., fragmented care, stigma, problematic accessibility), recent healthcare reform in the USA has

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The Toyota Way,ions. Numerous strategies and tools have been developed and used in quality improvement efforts. The Japanese word “Kaizen” is commonly used in such efforts. It comprises two Japanese . characters—“kai” (change) and “zen” (good or for the better)—and means “continuous improvement.” This quality mana

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The Business Case for Quality Improvement in Behavioral Healthcare,ental question very close to the surface when it comes to efforts to explore quality improvement in healthcare, “when is the juice worth the squeeze?” More directly stated, is the cost of an improved practice really offset by reduced costs of future care?

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Process Mapping to Improve Quality in Behavioural Health Service Delivery,es the experience of “Bob”, a 42-year-old male, living with mental illness and an intellectual disability. Bob’s story highlights how system issues can be surfaced and explored using process mapping. Following the case study, we will delve more deeply into background and fundamentals of process mapp