Titlebook: Outsourcing to India; The Offshore Advanta Mark Kobayashi-Hillary Book 20041st edition Springer-Verlag Berlin Heidelberg 2004 BPO.Business

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Domestic TravelIndia is a very large nation, so for a travelling executive it is important to understand how best to get around. The basic options of air, road and rail are familiar to any traveller. However, the visitor needs to be aware of the time involved in road and rail travel before expecting to rely on these for transport to an important meeting.

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Ownership Models and PartnershipOutsourcing is often the wrong term to use when describing the practice of working offshore in India. To outsource means to contract work out from your own organisation to another, however the picture is not always that simple.

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The Major Outsourcing LocationsOutsourcing has grown throughout the various cities of India and continues to do so. Many BPO operators avoid the major cities and are rewarded with lower operating costs in what are often termed ‘B+ towns’, though all the major cities feature an array of major vendors and captive operations.

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Outsourcing ObjectivesAlthough chapter 7 studied the main drivers underlying the concept of outsourcing and why it has started to become a compelling business model, it is important to remain focused on the specific objectives you want to achieve for your organisation.

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