書目名稱 | Online Channel Integration |
副標(biāo)題 | Value Creation and C |
編輯 | Jochen Binder |
視頻video | http://file.papertrans.cn/702/701510/701510.mp4 |
概述 | Publication in the field of economic sciences.Includes supplementary material: |
圖書封面 |  |
描述 | Today, most firms employ online and offline distribution channels. Customers combine both channels for information search and purchase. However, researchers and practitioners are still lacking insight concerning the creation of additional customer value, in terms of a seamless purchase experience, by combining the online and offline channels. Also, it is unclear if these channel integration activities can actually help multichannel firms obtain a strategic advantage over their online pureplay competitors. Jochen Binder investigates how, why, and to what extent an integrated online channel increases customer value and leads to higher willingness to pay, customer loyalty and purchase intention in a firm‘s online and offline stores. |
出版日期 | Book 2014 |
關(guān)鍵詞 | Channel integration; Marketing; Sales; ? E-Commerce; ? Multichannel Management |
版次 | 1 |
doi | https://doi.org/10.1007/978-3-658-04573-9 |
isbn_softcover | 978-3-658-04572-2 |
isbn_ebook | 978-3-658-04573-9 |
copyright | Springer Fachmedien Wiesbaden 2014 |