| 書目名稱 | Metrics | | 副標(biāo)題 | How to Improve Key B | | 編輯 | Martin Klubeck | | 視頻video | http://file.papertrans.cn/633/632476/632476.mp4 | | 概述 | Metrics: How to Improve Key Business Results is a practical guide to building a metrics program to help improve key business outcomes..It provides the tools for developing real solutions to real probl | | 圖書封面 |  | | 描述 | Metrics are a hot topic. Executive leadership, boards of directors, management, and customers are all asking for data-based decisions. As a result, many managers, professionals, and change agents are asked to develop metrics, but have no clear idea of how to produce meaningful ones. Wouldn’t it be great to have a simple explanation of how to collect, analyze, report, and use measurements?to improve your organization? . . .Metrics: How to Improve Key Business Results?.provides that explanation and the tools you‘ll need to make your organization more effective. Not only does the book explain the “why” of metrics, but it walks you through a step-by-step process for creating a report card that provides a clear picture of organizational health and how well you satisfy customer needs.. . .Metrics .will help you to measure the right things, the right way—the first time. No wasted effort, no chasing data. The report card provides a simple tool for viewing the health of your organization, from the outside in. You will learn how to measure the key components of the report card and thereby improve real measures of business success, like repeat customers, customer loyalty, and word-of-mouth ad | | 出版日期 | Book 2011 | | 版次 | 1 | | doi | https://doi.org/10.1007/978-1-4302-3727-3 | | isbn_softcover | 978-1-4302-3726-6 | | isbn_ebook | 978-1-4302-3727-3 | | copyright | Martin Klubeck 2011 |
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