| 書目名稱 | Measuring Performance for Business Results | | 編輯 | Mohamed Zairi | | 視頻video | http://file.papertrans.cn/629/628197/628197.mp4 | | 圖書封面 |  | | 描述 | Financial measures have traditionally been the cornerstone of the perform- ance measurement system. In recent years, there has been a shift from treating financial figures as the foundation for performance measurement to treating them as one among a broader set of potential financial measures. Changes in cost structures and the manufacturing and competi- tive environment have been responsible for the change of emphasis. In today‘s worldwide competitive environment companies are compet- ing in terms of product quality, delivery, reliability, after-sales service and customer satisfaction. None of these variables are measured by traditional financial measures, despite the fact that they represent the major goals of world-class manufacturing companies. By focusing mainly on financial variables there is a danger that the performance reporting system will motivate managers to focus exclusively on cost reduction and short-term profitability and ignore many of the critical factors that determine long-term business success. The key to success, in today‘s global economy, is total customer satisfaction. To achieve this, companies must develop performance measures that drive employees to contr | | 出版日期 | Book 1994 | | 關(guān)鍵詞 | Feder; Motor; management; metals; quality management | | 版次 | 1 | | doi | https://doi.org/10.1007/978-94-011-1302-1 | | isbn_softcover | 978-94-010-4568-1 | | isbn_ebook | 978-94-011-1302-1 | | copyright | Springer Science+Business Media Dordrecht 1994 |
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