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Titlebook: Marketing and Customer Loyalty; The Extra Step Appro Mauro Cavallone Book 2017 Springer International Publishing AG 2017 The Extra Step mar

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發(fā)表于 2025-3-21 17:16:34 | 只看該作者 |倒序瀏覽 |閱讀模式
書目名稱Marketing and Customer Loyalty
副標(biāo)題The Extra Step Appro
編輯Mauro Cavallone
視頻videohttp://file.papertrans.cn/625/624390/624390.mp4
概述Investigates strategic actions to increase customer loyalty.Proposes The Extra Step approach as a way to move from customer provisioning to customer loyalty.Provides examples deriving from observation
叢書名稱International Series in Advanced Management Studies
圖書封面Titlebook: Marketing and Customer Loyalty; The Extra Step Appro Mauro Cavallone Book 2017 Springer International Publishing AG 2017 The Extra Step mar
描述This book analyzes the evolution of marketing and the ways in which marketing actions can be rendered more effective, before setting out a new approach to marketing, termed The Extra Step (TES) in recognition of the importance that it attributes to the final .extra step. in enhancing the effectiveness of marketing efforts. Readers will find clear description of the pathway from purchase to loyalty and the various means of developing customer loyalty. It is explained how the TES approach goes one step further by considering the consumer as a partner whose involvement during the production and fine tuning phase of products and services can help to increase the efficiency of customer loyalty actions implemented by companies. The theoretical analysis is supported by observations and empirical evidence relating to the concepts and benefits of the TES approach. These examples concern firms in Italy, Europe, and the United States, including insurance agencies, pharmaceutical companies and pharmacies, and food distribution companies. The TES approach is of wide relevance and especially valid for the service sector.
出版日期Book 2017
關(guān)鍵詞The Extra Step marketing approach; TES marketing model; customer loyalty; offer and competitiveness; cli
版次1
doihttps://doi.org/10.1007/978-3-319-51991-3
isbn_softcover978-3-319-84792-4
isbn_ebook978-3-319-51991-3Series ISSN 2366-8814 Series E-ISSN 2366-8822
issn_series 2366-8814
copyrightSpringer International Publishing AG 2017
The information of publication is updating

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沙發(fā)
發(fā)表于 2025-3-21 21:26:45 | 只看該作者
Strategic Action: Four Elements for Increasing the Effectiveness of Marketing Actions,of the offer and the dynamics for managing the competitive advantage; ? the four steps leading from the purchase to customer loyalty; ? the analyses of the performance of and on the customer; ? four methods for developing customer loyalty. These elements define the strategic action, understood as th
板凳
發(fā)表于 2025-3-22 00:39:54 | 只看該作者
TES Marketing,in principles, the research question investigated is: “Is it possible to create/provide a product/service and at the same time make customers loyal by acting on the delivered mix?” and TES Marketing wants to be the answer. TES marketing materialises as a new way of creating the offer and enables the
地板
發(fā)表于 2025-3-22 06:00:20 | 只看該作者
The TES Marketing Mix,cts/services with customer loyalty. In particular, the variables identified (“Ps”) have been checked against reports in literature to support the theoretical contents of the monograph and as a further link with business reality. The Tes marketing mix is provided with some practical examples: ? Produ
5#
發(fā)表于 2025-3-22 12:26:23 | 只看該作者
,A Brief History of Marketing—65-Years of Journey from 1948 to 2013,rging from literature; (5) lists seven situations that have undermined the validity of what marketing stands for/represents/proposes. In particular, some motives or reasons are given that have weakened, impaired and at times even nullified the possibilities for marketing to make a winning contributi
6#
發(fā)表于 2025-3-22 16:41:32 | 只看該作者
Strategic Action: Four Elements for Increasing the Effectiveness of Marketing Actions,: on one side it is to analyse every single component as having its own significance; on the other, it is to identify, where possible, a common theme that is logical as far as content is concerned and sequential with regard to process and which defines the path followed by the “steps”.
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發(fā)表于 2025-3-22 17:16:46 | 只看該作者
8#
發(fā)表于 2025-3-22 21:45:51 | 只看該作者
The TES Marketing Mix, the explanation of the research question. At the end of the chapter the “Information—Relationship” matrix is presented. It is an instrument with which the marketing actions linked to customer involvement can be gathered and attributed as it identifies both the four main types of customer present on
9#
發(fā)表于 2025-3-23 02:28:40 | 只看該作者
Book 2017Italy, Europe, and the United States, including insurance agencies, pharmaceutical companies and pharmacies, and food distribution companies. The TES approach is of wide relevance and especially valid for the service sector.
10#
發(fā)表于 2025-3-23 06:59:30 | 只看該作者
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