Titlebook: Managing Industrial Services; From Basics to the E Thomas Friedli,Philipp Osterrieder,Moritz Classen Book 2021 The Editor(s) (if applicable

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Enabling the Dealer Network to Deliver Smart Servicesve success factors support this strategy: (1) delivering measurable customer value, (2) technology and analytics leadership, (3) best-in-class integrated solutions, (4) world-class distribution systems, and (5) winning in the aftermarket. Each success factor is described using John Deere Connected S

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SKF: Rotating Equipment Performance, a Shift in Perspective—From Transactions to Outcomes smart services drawing from cutting-edge digital technology such as automated machine learning. The chapter enhances our understanding of how technological and commercial innovations are combined to offerings that align incentives between customer and provider.

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Jonathan R?sler,Philipp Osterrieder,Thomas Friedli

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Book 2021gether with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully..