Titlebook: Managing Consumer Services; Factory or Theater? Enzo Baglieri,Uday Karmarkar Book 2014 Springer International Publishing Switzerland 2014 B

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書目名稱Managing Consumer Services影響因子(影響力)




書目名稱Managing Consumer Services影響因子(影響力)學科排名




書目名稱Managing Consumer Services網(wǎng)絡(luò)公開度




書目名稱Managing Consumer Services網(wǎng)絡(luò)公開度學科排名




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書目名稱Managing Consumer Services被引頻次學科排名




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書目名稱Managing Consumer Services讀者反饋




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使害怕

High Tech Versus High Touch: The Role of Human Intermediation in Information-Intensive Services,mediation (touch) in the production and delivery of consumer services. We apply the proposed framework for designing delivery channels to retail banking services and discuss how human intermediation can be critically important and useful for improving information- and customer contact-intensive services.

EXTOL

協(xié)議

The Industrialization of Services,service processes. This creates challenges for managing process efficiency, as well as necessitating close attention to the implications for customer experience. So one has to look at “industrialization” of services with more than a single perspective and to understand the differences between back room and front office processes.

江湖騙子

有法律效應(yīng)

否決

Factories or Theatres? The Future of Service,ve management practices from the goods manufacturing context to the service one. The service industrialization can enable the convergence of the two fundamental service operations models we have identified, namely the Service Factory and the Service Theatre.

方便

IVORY

先行

Rethinking and Improving the Health Care Service Through Interactive Web Technologies,the co-creation of functional, emotional, social and epistemic value..Web technologies are identified as operant resource which contribute to integrate resources and provide new opportunities to enhance the access, productivity and quality of the health care service.