Titlebook: Management Intelligence; Sense and Nonsense f Adrian Furnham Book 2008 Palgrave Macmillan, a division of Macmillan Publishers Limited 2008

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Business Virtues,Many cultures believe that giving a child a particular name will somehow (magically) allow them to inherit that particular quality. Thus Victorians called a child Faith, Charity or Constance. Africans do the same. At home we once had Beauty the cook and Knowledge the gardener.

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The Capture-Bonded Employee,Why do people continue to work for bullying, mean, abusive bosses? Because they have few alternatives? Because they don’t see their boss like that? Because the boss has some strange hold over them?

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The Chain of Happiness,Despite its commonsense appeal and its “obviousness”, the service–profit chain theory is under threat. The revisionists from that most threatening school of thought – the evidence based brigade – have suggested that the evidence does not stack up.

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Consumer Boycotts,There are many ways consumers can “flex their muscles.” A very old strategy is the boycott, which is in essence an attempt to achieve a particular objective by urging individual consumers to refrain from selected purchases in the marketplace.

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Bad-Mouthing Products,sh between levels of real displeasure. One can be not merely and rather coolly dissatisfied but seriously, hotly and furiously “pissed-off” – angry, fuming, vengeful, even apoplectically inarticulate with rage – about what did or did not occur.