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Titlebook: Linguistic Ethnography of a Multilingual Call Center; London Calling Johanna Woydack Book 2019 The Editor(s) (if applicable) and The Author

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發(fā)表于 2025-3-21 16:54:20 | 只看該作者 |倒序?yàn)g覽 |閱讀模式
書目名稱Linguistic Ethnography of a Multilingual Call Center
副標(biāo)題London Calling
編輯Johanna Woydack
視頻videohttp://file.papertrans.cn/587/586673/586673.mp4
概述Provides a linguistic ethnography of institutional texts in a multilingual call center.Explores key issues in the contemporary workplace including conditions of employment, recruitment, standardizatio
叢書名稱Communicating in Professions and Organizations
圖書封面Titlebook: Linguistic Ethnography of a Multilingual Call Center; London Calling Johanna Woydack Book 2019 The Editor(s) (if applicable) and The Author
描述This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor. In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces. This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology..
出版日期Book 2019
關(guān)鍵詞multilingualism; workplace discourse; linguistic ethnography; Institutional ethnography; workplace stand
版次1
doihttps://doi.org/10.1007/978-3-319-93323-8
isbn_softcover978-3-030-06639-0
isbn_ebook978-3-319-93323-8Series ISSN 2947-812X Series E-ISSN 2947-8138
issn_series 2947-812X
copyrightThe Editor(s) (if applicable) and The Author(s) 2019
The information of publication is updating

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Johanna Woydacksamples) without impairing their future use. For example, ultrasounds and X-rays have been used in NDT applications for a long time such as material inspection, medical diagnostics, manufacturing, and quality control. On the other hand, in destructive testing, the sample is damaged during testing pr
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Johanna Woydackive and elegant analytical technique.Uses an informal approa.This textbook is distinguished from other texts on the subject by the depth of the presentation and the discussion of the calculus of moving surfaces, which is an extension of tensor calculus to deforming manifolds..?.Designed for advanced
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Introduction,e insight that standardization and, more specifically, scripts are not only a means for understanding current Western society but also offer insight into modern corporations, she outlines a new methodological framework. This innovative framework marries institutional ethnography with the anthropolog
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Getting to Know CallCentral: A First Encounter,s look” at how a call center operates from recruitment to language management practices. In the process, she introduces the role of monitoring, the regulation of working hours and non-work related activities, and the place of data logging in a call agent’s responsibilities and managerial decision ma
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