Titlebook: Knowledge Management in Electronic Government; 5th IFIP Internation Maria A. Wimmer Conference proceedings 2004 Springer-Verlag Berlin Heid

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書目名稱Knowledge Management in Electronic Government影響因子(影響力)




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書目名稱Knowledge Management in Electronic Government網(wǎng)絡(luò)公開度




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HEAVY

The Role of Knowledge Mapping in Electronic Governments different conceptualisations of knowledge maps. These include concept, competency and process based maps. Then, it illustrates the application of these maps in a series of examples from the Australian government websites. The paper concludes by identifying some major issues and challenges for the

疲憊的老馬

Reconceptualising Government in the New E-Radge and measurable outcomes. As a result e-government provision is being driven not by citizens’ needs but by a techno-centric, bureaucratic culture which is at odds with successful delivery and adoption. We suggest that government must refocus from the current rationalist approach to a broader, cro

Licentious

Business Models and Governance Strategy of Policy Knowledge Service for National Knowledge Managemenng a role of intermediary, catalyst, and network. A policy knowledge service plays the roles of abstracting, codifying, and diffusing knowledge in public sector. Through abstraction and codification, it maximizes the proprietary value of knowledge. Through the diffusion of knowledge in proprietary f

單純

Knowledge Management in Delivering Customer Oriented Services in Public Sectorhave proven to be successful in business environment. Many private companies have successfully implemented customer relationship management strategies and are starting to use knowledge management applications to improve the quality and efficiency of customer service. The paper addresses the question

從屬

Intercultural E-governmential responsibility towards its citizens. Unlike the private industry, the State is not in a position to select its customers, and has the social responsibility to treat all citizens equally. Given this responsibility, three issues need to be addressed: the duty to provide information, the extent inf

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Analysis of Best Practice Policy and Benchmarking Behavior for Government Knowledge Managementgovernment service. From the perspective of knowledge management, this paper evaluates the best practice policy and analyzes the main factors influencing the recognition, adoption and utilization of best practices through the email-based survey and interview with local government officers. The resul

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生命

Model of Experience for Public Organisations with Staff Mobility at new positions, would find computer assistance helpful in efficient inception. The idea to support current work of employees on the basis of gathered experience in past activities is driving the Pellucid project (IST-2001-34519). To serve experience-base assistance to the employees it is necessar