Titlebook: Internet-Based Customer Value Management; Developing Customer Tymoteusz Doligalski Book 2015 Springer International Publishing Switzerland

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Internet-Based Customer Value Management978-3-319-09855-5Series ISSN 2192-8096 Series E-ISSN 2192-810X

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Characteristics of the Concept of Customer Value Management,this approach. The focus will be on characteristics of customer value management, such as perceiving customer relationship as a value exchange, customer orientation, customer lifetime value measurement and customer knowledge management, portfolio approach towards customer relationship, focus on cust

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Influence of the Internet on Value to Customer,d its determinants will be presented. These determiners include: value offered to customers by companies, price levels, and non-financial customer costs. As a part of relationship with customers, companies provide them with the value proposition in exchange for the stream of customer-generated value

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Piotr Sienkiewicz,Halina ?wiebodaf fundamental characteristics of surface finishes and surface integrity including surface roughness/surface topography, specific metallurgical and microstructure alterations and process-induced residual stresses is carried out. Surface roughness was determined by many important 3D roughness paramete