Titlebook: Improving Healthcare Services; Coproduction, Codesi Sharon J. Williams,Lynne Caley Book 2020 The Editor(s) (if applicable) and The Author(s

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Quality Improvement in Healthcare: Where Are We Now and Where Next?,ctors of industry. At the same time, ideas of patient involvement and participation have gained ground, but it is noticeable that the two trajectories have emerged, developed and spread in parallel rather than together. Yet they have much in common and much to contribute to the wellbeing of service

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Citizen Involvement: What Does It Mean?,ed with the design and delivery of healthcare. In particular, we reflect on the manner in which the individual seems to have taken precedence over the community, and why this has led to the growth of citizen involvement in the management of health and well-being. We recognise that organisations have

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Defining Co-production,fusion and uncertainty about when, why, who and what is involved in this form of healthcare delivery. We provide a graphic showing a range of interactions that infer a deepening relationship between providers and users of services, with suggestions about where consultation ends and co-production sta

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Quality Improvement and Co-production and Co-design Models and Approaches,First, we provide a brief overview of Lean thinking and the Model for Improvement, two most commonly used approaches to quality improvement in healthcare. We then do a similar exercise for co-design and co-production using the Experience-based co-design toolkit and a conceptual model for co-producti

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,Case Study: Improving a Pulmonary Rehabilitation Programme – A Co-produced Approach,engaging with patients. From undertaking experience-based interviews with staff, patient and relative participants and patient-led workshops and mapping activities it was possible to implement a number of Plan-do-study-act cycles of change. Drawing on the principles of Experienced-based co-design an

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,Case Study: Improving a Community Based Huntington’s Disease Service – A Family-Centred Approach,pecialist multi-disciplinary team. From undertaking experience based interviews with staff, patients and relatives and observing relative and patient group meetings it was possible to map a generic patient journey. Using the principles of person-centred care and a conceptual co-production model, we

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The Role of Co-design and Co-production in Improving Healthcare Services: Conclusion and Future Resment can be brought together to improve the design and delivery of healthcare services. In light of the results, we revisit the theoretical framework introduced in Chap. . and offer a conceptual model, which provides an integrated approach to co-producing quality improvement using Lean thinking. We

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ment principles into health and social care. Considering the wider role of patients, communities and other stakeholders it will challenge and develop existing thinking in relation to co-design, coproduction and redesign of services..978-3-030-36500-4978-3-030-36498-4

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