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Titlebook: How to Get Things Right; A Guide to Finding a Beatriz Mu?oz-Seca Book 2019 The Editor(s) (if applicable) and The Author(s), under exclusive

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發(fā)表于 2025-3-21 16:47:22 | 只看該作者 |倒序?yàn)g覽 |閱讀模式
書(shū)目名稱How to Get Things Right
副標(biāo)題A Guide to Finding a
編輯Beatriz Mu?oz-Seca
視頻videohttp://file.papertrans.cn/429/428774/428774.mp4
概述Follows on from the author‘s previous book, How to Make Things Happen (2017).Provides practical actions, frameworks and real life examples.Takes a personal and approachable style to analyse how four c
叢書(shū)名稱IESE Business Collection
圖書(shū)封面Titlebook: How to Get Things Right; A Guide to Finding a Beatriz Mu?oz-Seca Book 2019 The Editor(s) (if applicable) and The Author(s), under exclusive
描述.In .How to Make Things Happen., we learnt that knowledge is the fundamental driver of service efficiency. In this new book, the author follows four very different companies in the finance, gas and tourism sectors as they implement the Service Problem Driven Management Model (SPDM) to improve their operations. With real examples and plenty of practical tips, anecdotes and actionable ideas for real life implementation, this book will teach you how to:..Explore hidden capacity..Implement new ideas by transformingpop-ups into prototypes..Discover knowledge pills to acceleratelearning..Develop service modules and problemtracks..Put problem solving at the heart ofexcellent service delivery. . .Offering a rare insight into how to unblock service problems and the realistic challenges you will encounter along the way, this book shows you how to make things happen and more importantly, how toget them right.?.
出版日期Book 2019
關(guān)鍵詞Knowledge management; Industrialization; Service Sector; Efficiency; Problem solving
版次1
doihttps://doi.org/10.1007/978-3-030-14088-5
isbn_ebook978-3-030-14088-5Series ISSN 2947-7743 Series E-ISSN 2947-7751
issn_series 2947-7743
copyrightThe Editor(s) (if applicable) and The Author(s), under exclusive licence to Springer Nature Switzerl
The information of publication is updating

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沙發(fā)
發(fā)表于 2025-3-21 21:24:30 | 只看該作者
板凳
發(fā)表于 2025-3-22 01:02:48 | 只看該作者
The Contribution Margin and Tribes,ntribution margin, and a key aspect of it is spotting the client’s ethnographic needs and their customer journey. By using the SPDM version of the customer journey, two companies show how they used this tool and how such methodology provided a concrete plan to enhance their service.
地板
發(fā)表于 2025-3-22 06:50:58 | 只看該作者
What Shall We Do with the Popups? On-the-Spot Innovation Can Create Unforeseen Problems,spond. Their answer is to create an innovation to smash the problem. Such innovations may be excellent, or counterproductive, because while they solve a specific problem they might also do greater damage to the organization as a whole. The chapter shows how to resolve this dilemma, as well as introd
5#
發(fā)表于 2025-3-22 08:44:29 | 只看該作者
The Five-Star Constellation and Knowledge Pills,pill is a focused training concept for a very particular set of tasks. It usually comes in two- to three-minute YouTube video clips. This chapter shows how our companies have implemented such concepts. Setting up “knowledge units” is also shown as a way to achieve sustainable efficiency.
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發(fā)表于 2025-3-22 14:24:44 | 只看該作者
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發(fā)表于 2025-3-22 20:19:22 | 只看該作者
8#
發(fā)表于 2025-3-22 22:00:31 | 只看該作者
Beatriz Mu?oz-Secaese drei Gebiete stehen in der Bankpraxis in vorderster Linie der Proble- matik im Zusammenhang mit der Führung von Konten und Depots bzw. mit der Rückführung von Krediten. Es kann jedoch nicht geleugnet werden, da? gerade auf diesem Schwerpunkt bei vielen Bankangestellten nur bruchstück- artiges Wi
9#
發(fā)表于 2025-3-23 01:52:47 | 只看該作者
10#
發(fā)表于 2025-3-23 07:29:29 | 只看該作者
Beatriz Mu?oz-Secaigkeit ma?geblichen Rahmendaten auseinandersetzen, als das in den meisten anderen speziellen Betriebswirtschaftslehren der Fall ist.. Dieser Befund wird verst?ndlich, wenn man bedenkt, da? Banken in Deutschland wie auch in praktisch allen anderen L?ndern seit langem branchenbezogenen Sondervorschrif
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