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Titlebook: Handbook of Service Science, Volume II; Paul P. Maglio,Cheryl A. Kieliszewski,Yuriko Sawat Book 2019 Springer Nature Switzerland AG 2019 s

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書(shū)目名稱(chēng)Handbook of Service Science, Volume II
編輯Paul P. Maglio,Cheryl A. Kieliszewski,Yuriko Sawat
視頻videohttp://file.papertrans.cn/423/422145/422145.mp4
概述Goes beyond the basics of the first volume to show service science in practice, embedded in real-world applications and examples, and in use in the global research community.Reflects the growth of col
叢書(shū)名稱(chēng)Service Science: Research and Innovations in the Service Economy
圖書(shū)封面Titlebook: Handbook of Service Science, Volume II; Paul P. Maglio,Cheryl A. Kieliszewski,Yuriko Sawat Book 2019 Springer Nature Switzerland AG 2019 s
描述.The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science.? The novel work collected in these chapters is drawn from both new researchers who have?grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context. ?..The first .Handbook of?Service Science. marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems. ?Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence.? These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and?hospitality to transportation and communications.??By looking through the eyes of today’s new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted mo
出版日期Book 2019
關(guān)鍵詞service science; service systems; service research; service-dominated logic; service ecosystems; human-ce
版次1
doihttps://doi.org/10.1007/978-3-319-98512-1
isbn_softcover978-3-030-07502-6
isbn_ebook978-3-319-98512-1Series ISSN 1865-4924 Series E-ISSN 1865-4932
issn_series 1865-4924
copyrightSpringer Nature Switzerland AG 2019
The information of publication is updating

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Optimal Structure of Experiential Services: Review and ExtensionsWe then discuss the implications of our framework for quality management in services, especially as it relates to a potential gap between ex-ante expectation and ex-post satisfaction, and for monetizing customers’ utilities derived while anticipating or recalling the event.
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High-Tech vs. High Touch Service Design in Healthcare: A Case for Considering the Emotional Biorhytho apply core service design principles to the application of technology in healthcare. We argue the case for future research that examines (1) the unique emotional load of healthcare and thus the need to better understand the emotional biorhythm of a patient journey for effective HIT support, (2) th
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Using Employees’ Collective Intelligence for Service Innovation: Theory and Instrumentsnts and derive design recommendations for such approaches. In the second part of the chapter, we then introduce and compare four types of collective intelligence instruments that are currently used by companies to involve employees. We close by suggesting avenues for further research in this domain.
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People and Social Interaction: Drivers of Service Innovationentify the emergence and impact of innovation. Future research opportunities include automated activity system analysis, the development and validation of metrics to measure service innovation, and the incorporation of an economic perspective.
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1865-4924 new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted mo978-3-030-07502-6978-3-319-98512-1Series ISSN 1865-4924 Series E-ISSN 1865-4932
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