Titlebook: Embracing Sustainability Management Through Excellence in Services; Selected papers from Maria Vincenza Ciasullo,Jacques Martin,Federico Br

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Studies in Fuzziness and Soft Computingment in 2012, on insolvency risk and financial performance in the Italian service sector. Using discriminant analysis, it evaluates how this CSR-related tool influence businesses’ financial stability amidst evolving legislation. The research employs Altman’s Z′-Score and Z″-Score formulas to analyze

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Antoine Lambert,Romain Bourqui,David Auber century – the complexities of an ageing society in the workplace. We present a case study based on a major charity in Scotland, UK, exploring opportunities to create a value driven entrepreneurship opportunity for older people using design thinking and a ‘servitisation’ approach. Using design think

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Maria Vincenza Ciasullo,Jacques Martin,Federico BrSupports managers in their decision-making process, highlighting the steps to reach sustainable practices.Proposes new digital solutions for handling sustainability management processes.Provides case

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Springer Proceedings in Business and Economicshttp://image.papertrans.cn/f/image/320550.jpg

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Conference proceedings 2024agement. As such, it will help managers to improve their sustainability-related decision-making processes at various levels of the business ecosystem and integrate service excellence as a new way of thinking..

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Conference proceedings 2024dictable and fragile business landscapes...Presenting the outcomes of the 26th Excellence in Services International Conference, held in Paisely, UK, on August 31–September 1, 2023, the book brings together both selected research contributions and numerous best-practice examples in sustainability man