Titlebook: Exploring Services Science; 5th International Co Mehdi Snene,Michel Leonard Conference proceedings 2014 Springer International Publishing S

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Personal, Social and Political Implications,oners, however, often report that such alignment is far from being solved. Specifically, current research in aligning services either remains at a too abstract, strategic level, or is too technology-oriented to be really useful in practice. In spite of being an “old” problem, business-IT alignment i

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Conclusion: A New Politics of Food?amework for value co-creation in electronic and mobile services. The proposed framework is developed in three dimensions referring to the leading actor in the co-creation process, the domain of activities for value co-creation and the scale of customer participation and proposes ten types of value co-creation activities.

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Palgrave Studies in the History of the Mediaric phases of a business process, deduces a generic model of a service process lifecycle, including part of the ISPAR states. Finally, a simple example from the educational service sector is discussed.