Titlebook: Exploring Services Science; 4th International Co Jo?o Falc?o e Cunha,Mehdi Snene,Henriqueta Nóvoa Conference proceedings 2013 Springer-Verl

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Strategic Reorientation and Influences on Business-IT Alignment: Case Study of a Luxembourgish Finang practices which are more focused on customer service. The new strategic focus is based on the need for growth and the dependence on external know-how. This is the first business-IT alignment study from a financial services provider offering pivotal services in the Grand Duchy of Luxembourg.

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Applying the Lead User Method for Designing e-Services - Practical Techniques and Experiences,s use cases, and analysis techniques such as SWOT and Open-EDI service phase analysis. The approach is demonstrated by applying it to a real-world case from the Swedish tax agency, and it has been assessed by business and IT practitioners. Furthermore, experiences with applying the techniques are presented.

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