Titlebook: Exploring Service Productivity; Studies in the Germa Claudia Lehmann Book 2019 Springer Fachmedien Wiesbaden GmbH, part of Springer Nature

翻布尋找

Conceptual backgroundThis chapter first presents the research strategy and approach for conducting a systematic literature review. Second, the three stages comprising the systematic review are explained in detail throughout this chapter.

利用

小卒

RésuméThe summary and discussion of each research category have been noted at the end of each section above ‐ those will not be debated again. Instead, an overview of the factors influencing the productivity of service has been provided and, therewith, the findings of the review have been illustrated.

龍蝦

IntroductionAirports are an essential part of the transport system. They provide the infrastructure needed to transfer passengers and freight from surface to air, and provide the necessary services for airlines to take off and land. Airports combine a wide range of facilities and services and are a key component of the air transport industry.

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DEBT

Case study findingsThis chapter presents the case study findings of the Munich Airport, reporting on findings regarding the grouping of airport customers, followed by an examination of the embedded units of analysis, namely the traveler journeys and a presentation of the study’s findings concerning service productivity from a customer’s perspective

知識

Comprise

Characteristics of airportsogistics as the entire series of activities that must take place to process passengers and goods from surface to air transport modes with the help of the aircraft (Ashford et al., 2013). These activities can be complemented in a variety of different ways, and range from ensure that traveler reach th

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Airport productivity measurementrport involve many functional areas and diverse stakeholders (Dietman, 2008). In addition, hub airports close to operating capacity, due to runway, terminal or taxiway capacity, have limited further airport expansion and growth. Restricting factors include runway capacity; the number of boarding gat

Conscientious

Empirical investigational examples of productivity improvement. Given the many factors, players, and partly contradicting standpoints on service productivity, this study chose to conduct exploratory research based on a series of expert interviews. Furthermore, prospective interviewees cover a relevant part of the German a