Titlebook: Exploring Knowledge-Intensive Business Services; Knowledge Management Eleonora Maria,Roberto Grandinetti,Barbara Bernard Book 2012 Palgrave

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Introduction, of the growth in the numbers of firms offering knowledge-based services in the business-to-business domain and in the income they generate, but also because KIBS are services that contribute significantly to the performance of the industries they serve (Miles, 2005a).

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Creativity Versus Standardization in Knowledge-Intensive Business Services: A Real Trade-Off?,ances have emerged. On the one hand, some studies explicitly deny the possibility of a service standardization and emphasize the relevance of customization: the value of KIBS lies in their capacity to offer tailored services capable of meeting their client’s needs concerning access to technical, com

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