Titlebook: Exploring Services Science; 5th International Co Mehdi Snene,Michel Leonard Conference proceedings 2014 Springer International Publishing S

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https://doi.org/10.1007/978-1-4684-8547-9oners, however, often report that such alignment is far from being solved. Specifically, current research in aligning services either remains at a too abstract, strategic level, or is too technology-oriented to be really useful in practice. In spite of being an “old” problem, business-IT alignment i

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Augusto M. Alcalde,Gerald Weberand the provider is penalized or rewarded for deviating negatively or positively from performance guarantees. In particular, we address the question how outsourcing providers with different risk attitudes should mitigate service performance risks by incorporating uncertainty premiums into service pr

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Recent Developments in Weldability Testingactions developed to modernize the administrative and management structures of public companies (PA) and their outcomes. The modernization effort is the result of two macro actions: public administration reforms and the successive pervasion of Information and Communication Technologies (ICTs). The e

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978-3-319-04809-3Springer International Publishing Switzerland 2014

CRACY

Exploring Services Science978-3-319-04810-9Series ISSN 1865-1348 Series E-ISSN 1865-1356

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