Titlebook: Exploring Services Science; Second International Mehdi Snene,Jolita Ralyté,Jean-Henry Morin Conference proceedings 2011 Springer Berlin Hei

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V. Craig Jordan,Barrington J.A. Furrntification of product associations within segments, which can base the identification of the products most suitable for customized promotions. The research reported is done in collaboration with an European retailing company.

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Mining Customer Loyalty Card Programs: The Improvement of Service Levels Enabled by Innovative Segmntification of product associations within segments, which can base the identification of the products most suitable for customized promotions. The research reported is done in collaboration with an European retailing company.

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Implementing a Request Fulfillment Process,ement, a lifecycle process and their relations with others concepts. The proposal was implemented in two private companies, including a software factory that provides services to several clients. In order to evaluate the solution effectiveness, we monitored 8 metrics proposed by the ITIL framework.

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Business Process Flexibility in Service Composition: Experiment Using a PLM-Based Scenario,provide some requirements for process flexibility in the context of service composition and analyses existing approaches in workflow domain and in AI planification domain against these requirements. Some perspectives are addressed based on a practical experiment conducted with these approaches.

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1865-1348 ) that was held in Geneva, Switzerland, in February 2010. Based on the previous edition and the momentum in this emerging and exciting field, IESS 2011 offered academics, researchers, and practitioners from various disciplines an exploratory platform to communicate and share their results and experi