Titlebook: Experience Management; Foundations, Develop Ralph Bergmann Book 2002 Springer-Verlag Berlin Heidelberg 2002 Business Process Modeling.Case-

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Bildungs- und Erziehungspartnerschaften,While the probability that technical systems will fail grows exponentially with their complexity, the expertise needed to be able to control every feature of such complex systems usually exceeds the resources available to end-users..Help-desks support end-users of complex technical equipment. Help-d

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Experience Management978-3-540-45759-6Series ISSN 0302-9743 Series E-ISSN 1611-3349

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Lecture Notes in Computer Sciencehttp://image.papertrans.cn/e/image/318728.jpg

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2. Experience Management,ew activities at well as IT technology that efficiently supports these activities. In this chapter we introduce in detail a general model of experience management and define the basic processes and terms involved. Finally, we discuss several related models.

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4. Assessing Experience Utility,is part of the general reuse-related knowledge in the experience management model (see Sect. 2.1). This chapter deals with various approaches for modeling utility through its approximation by similarity measures.

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0302-9743 tions. A particular focus is given by the requirements that arise in complex problem solving and by the fact that modern experience management must be implemented as Internet-based applications. Concrete application areas that are discussed in this book are electronic commerce, diagnosis of complex