Titlebook: English for Personal Assistants; The essential handbo Annie Broadhead,Ginni Light Book 2007 Gabler Verlag | Springer Fachmedien Wiesbaden G

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978-3-8349-0130-9Gabler Verlag | Springer Fachmedien Wiesbaden GmbH, Wiesbaden 2007

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NAUT

https://doi.org/10.1057/9781137391865How you complain can make all the difference between resolving a problem quickly and efficiently and severing a business relationship forever. When problems arise, a telephone call may often be the first option in an attempt to put matters right. Make sure every word counts and that it moves the situation on to a satisfactory conclusion.

MITE

https://doi.org/10.1007/978-3-030-11908-9There are many similarities between writing a proposal and writing a report. Both require the use of formal language, clear structuring to guide the reader, and careful revision. In this chapter, proposals are dealt with first and then reports.

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ZEST

https://doi.org/10.1007/978-3-030-54963-3There is a saying in English which goes .. This is strange because many non-native speakers of English believe the opposite — that it’s the easiest word to say because English speakers seem to say it so often in so many different situations! How you use your voice is crucial, as is your choice of language.

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MIR

Larry Alexander,Kimberly Kessler FerzanBuilding effective teams across cultures involves taking on board and adapting to others’ preferred working styles. You not only need to acquire strategies for dealing with different kinds of team players but you also need to be sensitive particularly when giving negative feedback.