Titlebook: Engineering Service Systems in the Digital Age; Benedikt S. H?ckmayr Book 2019 Springer Fachmedien Wiesbaden GmbH, part of Springer Nature

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Research Background: Grounding of the Research,rmation from matter and the rapid growth of global communications networks, more and more innovation will be intangible, digitally enabled, and created around social phenomena. Novel innovation opportunities thus encompass new combinations of digital and physical components to create novel market of

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Research Method: Consuming and Producing Knowledge,ch (DSR) approach with the primary goal to develop novel artifacts from which generalizable prescriptive knowledge can be explicated (Gregor & Jones, 2007; Hevner et al., 2004). Reverting to its roots, Deng & J i (2018) refer to DSR as a problem-solving research paradigm (March & Storey, 2008). Its

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Discussion: Shaping a Body of Design Knowledge,ner (2013) suggest to delineate what has been learned throughout the preceding inquiries by expressing the respective design knowledge gained in terms of the design theory framework specified by Gregor and Jones (2007). A well-developed example for this approach is provided by Moody (2009).

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Conclusion: Reflections on the Research,earch question, the overall outline of the dissertation was attuned to the search process that ultimately lead to the emergence of a useful solution (Hevner et al., 2004; Simon, 1996). Against this backdrop, the constituents of this dissertation were comprised of six parts with each of them addressi

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https://doi.org/10.1007/978-3-658-26203-7Engineering Service Systems; Digital Age; Digitalization; Digital Transformation; Service Design; Service

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978-3-658-26202-0Springer Fachmedien Wiesbaden GmbH, part of Springer Nature 2019

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Engineering Service Systems in the Digital Age978-3-658-26203-7Series ISSN 2945-879X Series E-ISSN 2945-8803

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