Titlebook: Emotional Engineering; Service Development Shuichi Fukuda Book 2011 Springer-Verlag London Limited 2011 Customer Experience.Customer Value.

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,Exploitation of Designers and Customers’ Skills and Creativity in Product Design and Engineering,ed in the design and evaluation of new products, through the use of more natural and easy-to-use tools. Their involvement would lead to better products, which were more effective and in line with customers’ aesthetic and functional expectations, and would contribute to the acceptance and success of these products.

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BROAFERENCE: A Prototype of an Emotion-based TV Quality Rating System,ion from the TV audience. BROAFERENCE utilizes automatic detection of facial expressions and gaze information via a camera observing the TV program’s audience in order to collect emotional cues about the impact of a certain program as well as measuring the attention of viewers.

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https://doi.org/10.1007/978-3-662-43068-2ve changes. At the same time, design is changing from designer-centric to user-centric, and humans and machines must work together as a team. Therefore, satisfying individual human needs rather than mass needs is becoming increasingly important. Such changes call for cyclic and reflective engineerin

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PHEs, Environment and Human Health need for communication devices that can provide a link between geographically separated family members and friends. Although there are two types of communication – instrumental and consummatory – few studies have been conducted on the latter. We have developed a communication terminal that uses the