Titlebook: Electronic Government; 17th IFIP WG 8.5 Int Peter Parycek,Olivier Glassey,Shefali Virkar Conference proceedings 2018 IFIP International Fed

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0302-9743 Austria, in September 2018, in conjunction with the 10th International Conference on eParticipation, ePart 2018..The 22 revised full papers presented were carefully reviewed and selected from 48 submissions. The papers are clustered under the following topical sections: General E-Government and Open

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Suomi.fi – Towards Government 3.0 with a National Service Platform.fi, provides a one-stop portal for citizens and organizations to access both public and related private sector services. This research reports a case study of the platform by analyzing it in light of recent characteristics identified with the emerging concept of Government 3.0: openness and transpa

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Live Enrolment for Identity Documents in Europefor identity document(s) later to be used also by another individual. Taking the photo in the application office – live enrolment – can address this issue. However, this is a break with tradition and entails a sizeable overhaul in the public sector, which can be reluctant to change and often lacks t

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Understanding Public Healthcare Service Quality from Social Mediatiments in policy making processes is yet to be proposed in the literature. This paper provides a method to assign tweets into one of SERVQUAL dimensions to identify sentiments and to track perceived service quality for policy makers in national health services (NHS). In this study, we devise a meth

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