Titlebook: Electronic Government; 20th IFIP WG 8.5 Int Hans Jochen Scholl,J. Ramon Gil-Garcia,Manuel Pedr Conference proceedings 2021 IFIP Internation

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0302-9743 for Open Data" are available open access under a Creative Commons Attribution 4.0 International License via link.springer.com..978-3-030-84788-3978-3-030-84789-0Series ISSN 0302-9743 Series E-ISSN 1611-3349

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Beyond Substantive Goals – A Framework for Understanding Citizens Need and Goals in Bureaucratic Encaction and sense of a fair and just application of authority. The framework can be a useful tool for analysing citizens’ strategies concerning the bureaucratic encounters and their use of self-service systems and the effects thereof for both citizens and authorities. In addition, the framework can b

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Obligatory

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