Titlebook: ECSCW 2005; Proceedings of the N Hans Gellersen,Kjeld Schmidt,Wendy Mackay Conference proceedings 2005 Springer Science+Business Media B.V.

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Local Expertise at an Emergency Call Centre,ial properties of knowledge and how it is shared. Much of this work has demonstrated the complex and sophisticated needs of so-called knowledge workers, and the requirement for better understandings of knowledge sharing processes. The example we present in this paper is that of knowledge work in eme

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Theresa Amado Eckstein,Emilyn Cabandapport loosely coupled work practices. It is based on information from CSCW and organizational research, and on real-world design experiences with one type of loosely coupled group—home care treatment teams. The framework was used to develop Mohoc, a groupware system for home care, and the system and