Titlebook: E-Commerce and Web Technologies; 8th International Co Giuseppe Psaila,Roland Wagner Conference proceedings 2007 Springer-Verlag Berlin Heid

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s in their decision making process by suggesting suitable holiday destinations or travel packages based on user profiles are an area of vivid research. Since a picture paints a thousand words we have conducted an online survey revealing significant dependencies between tourism-related photographs an

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l preference. Based on prior research, hypotheses were tested with a sample of 749 consumers. The results show that the media richness fit moderates the degree of the relationship between the individual/product characteristics and the consumer channel preference. Thus, depending on the level of the

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tion and communication technology. However, the successful adoption of such systems in an enterprise relies on a positive investment decision. As general managers and chief information officers (CIOs) still lack exhaustive experience with ubiquitous systems, there is a need to communicate this poten

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sed on the internal process of services. We model service internal processes using finite state machines and use various heuristics to find structural similarities between services. Further, we use a process ontology that captures the semantic relations between processes. This semantic information i

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