Titlebook: Digitizing Government; Understanding and Im Alan Brown,Jerry Fishenden,Mark Thompson Book 2014 Palgrave Macmillan, a division of Macmillan

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Book 2014For businesses large and small, investment in digital technologies is now a priority essential for success. Digitizing Government provides practical advice for understanding and implementing digital transformation to increase business value and improve client engagement, and features case studies from the private and public sectors.

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Einleitung: Soziale Arbeit in der KriseIn the previous chapter we set out the wider context within which the UK hoped to redevelop its public services — and highlighted some of the problems of organizational culture. This chapter reviews some of the modernization and technology-led initiatives of the major political parties.

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An International ProblemOver the past 20 years many governments have promised (often repeatedly and at great length) to use technology to modernize public services. Yet most have also struggled to make long-term improvements on anything like the scale of reinvention and innovation seen in the best of the private sector.